Policy · Returns & Exchanges
Returns &
exchanges
7-day easy returns and size exchanges from the day your order is delivered. Simple rules, no fine print.
7 days
The return / exchange window starts from the date of delivery.
Easy returns
Full refund to your original payment method. COD orders are refunded to your UPI or bank account.
Size exchanges
Wrong fit? We swap it for another size of the same product, subject to stock.
Returns
Changed your mind? Send it back
Request a return within 7 days of delivery and we'll refund the full amount you paid. Prepaid orders are refunded to the original payment method; COD orders are refunded to your UPI or bank account. Refunds are processed within 5–7 business days of the item reaching us and passing inspection.
Exchanges
Size exchanges — wrong fit, right drop
We exchange for a different size of the same product. If you ordered a Medium and it runs large, we'll swap it for a Small — provided the item is available in the requested size.
Want a different design or colour instead? Return the item for a refund and place a fresh order — that way you're never stuck waiting on stock.
Conditions
The item must be
- —Unworn and unwashed
- —With original tags still attached
- —In original packaging
- —Free of stains, deodorant marks, perfume, or damage
- —Initiated within 7 days of the delivery date shown in your order
Items that do not meet these conditions will be returned to the sender at their expense. We reserve the right to reject returns or exchanges that show signs of use.
How to initiate
3 steps
WhatsApp us
Message us on WhatsApp with your Order ID and whether you want a return or a size exchange (mention the size you want). Include a photo of the item with tags visible.
Ship it back
Once we confirm eligibility, ship the item back to us. Return shipping cost is borne by the customer. Use a trackable courier and share the tracking number with us.
Refund or exchange
Once we receive and inspect the item, refunds are processed within 5–7 business days, and exchanges dispatch within 3–5 business days. Delivery shipping on exchanges is free on our end.
Defective or wrong item
Our mistake = we fix it
If you received the wrong item or a genuinely defective product (printing error, torn seam, etc.) — message us within 48 hours of delivery with a photo. We'll send a replacement at zero cost to you, including the return pickup. Prefer a refund instead? That works too — your call.
Contact
Questions? Reach us.
WhatsApp: +91 97639 87994
Email: info@goatszn.com
We typically respond in under 5 minutes during business hours (10am–7pm IST).
New drop? You’ll know first.
India only · Free shipping on all orders