POLICY // EXCHANGES
EXCHANGE
POLICY
We do size exchanges. No cash returns. No COD. Simple rules, no fine print.
EXCHANGES ONLY
No cash refunds under any circumstances.
NO COD
We only accept prepaid orders (card, UPI, net banking).
7 DAYS
Exchange window starts from the date of delivery.
WHAT WE EXCHANGE
Size Exchanges — Wrong Fit, Right Drop
We exchange for a different size of the same product. If you ordered a Medium and it runs large, we'll swap it for a Small — provided the item is available in the requested size.
We do not exchange for a different design, colour, or product — unless the item you received is genuinely defective or incorrect (wrong item sent).
CONDITIONS
The Item Must Be
- —Unworn and unwashed
- —With original tags still attached
- —In original packaging
- —Free of stains, deodorant marks, perfume, or damage
- —Initiated within 7 days of the delivery date shown in your order
Items that do not meet these conditions will be returned to the sender at their expense. We reserve the right to reject exchanges that show signs of use.
HOW TO INITIATE
3 Steps
WhatsApp Us
Message us on WhatsApp with your Order ID, the size you received, and the size you want. Include a photo of the item with tags visible.
Ship It Back
Once we confirm eligibility, ship the item back to us. Return shipping cost is borne by the customer. Use a trackable courier and share the tracking number with us.
We Ship the Exchange
Once we receive and inspect the item, we dispatch the correct size within 3–5 business days. Delivery shipping is free on our end.
DEFECTIVE OR WRONG ITEM
Our Mistake = We Fix It
If you received the wrong item or a genuinely defective product (printing error, torn seam, etc.) — message us within 48 hours of delivery with a photo. We'll send a replacement at zero cost to you, including the return pickup.
NO RETURNS
Why We Don't Do Cash Refunds
We're a limited-drop brand. Every piece is made specifically for your order. Cash refunds would make the model unviable and prices would have to go up for everyone. We believe in the product — if the size isn't right, we'll fix it. But the drop stays with you.
If you're unsure about sizing, check our size guide on each product page before ordering, or message us on WhatsApp before placing the order.
CONTACT
Questions? Reach us.
WhatsApp: +91 97639 87994
Email: dhruvdesmond@gmail.com
We typically respond in under 5 minutes during business hours (10am–7pm IST).